Returns and refunds
Draft for review. Highlighted items need confirmation by Cando Villa before launch. This page is hidden from search engines until approved.
Damaged or wrong items
If your order arrives damaged, broken or different from what you ordered, tell us within [48 hours] of delivery. Include your order number and photos of the item and packaging.
Returns
Because candles are personal-care and home-fragrance products, [state whether unused, sealed items can be returned, and within how many days].
Cancellations
You can cancel an order from My orders until it is dispatched. After dispatch, contact us and we will help.
Refunds
- Prepaid orders are refunded to the original payment method once the return or cancellation is approved.
- Refunds normally reach your account within [5–7] business days after approval, depending on your bank.
- Cash-on-delivery orders are refunded [by bank transfer / UPI].
How to start a request
Go to My orders, choose the delivered order and select Report a problem or return an item, or contact us.