Privacy policy
Draft for review. Highlighted items need confirmation by Cando Villa before launch. This page is hidden from search engines until approved.
This policy explains what personal data Cando Villa collects, why, and the choices you have. Have this reviewed by a legal adviser against the Digital Personal Data Protection Act, 2023 and applicable rules before launch.
What we collect
- Account and order details: name, email, phone number, delivery and billing addresses, and order history.
- Payment details: payments are processed by our payment partner. We never see or store your full card number or CVV.
- Messages: what you send us through the contact form or email.
- Marketing preferences: whether you agreed to receive our emails, and when.
- Technical data: essential cookies that keep you signed in and remember your cart.
Why we use it
- To process, deliver and support your orders.
- To answer your questions.
- To send marketing emails, only if you agreed. Every email has an unsubscribe link.
- To prevent fraud and keep the site secure.
- To meet legal and tax obligations.
Who we share it with
Only with the service providers needed to run the store: payment processing, delivery partners, email delivery and hosting. [List providers once selected.] We do not sell your personal data.
How long we keep it
Order and invoice records are kept as long as tax law requires. Other data is kept while your account is active, or until you ask us to delete it. [Confirm retention periods.]
Your rights
You can ask to see, correct or delete your personal data, or withdraw consent to marketing, by emailing info@candovilla.com. Signed-in customers can also update details and delete their account from their account page.
Contact
Cando Villa, House No. A1/113, Sushant Lok Phase 2, Gurgaon, HR 122003. [Name a grievance officer if required.]